Privacy Policy

1. Introduction

Dracula Casino ("we", "us", "our") takes the privacy of everyone who visits or plays on our site seriously. This Privacy Policy sets out which personal details we gather from players in Canada, the reasons we gather them, and the steps we take to keep that information protected. When you register an account or use any of our services, you accept the practices outlined here.

All personal information is managed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any provincial privacy laws that apply.

2. Information We Collect

Information you provide

• Identity information such as your full name, date of birth, and gender.
• Contact information including your email address, phone number, and home address.
• Login credentials, meaning your chosen username and an encrypted password.
• Verification paperwork like a government-issued ID and proof of your address.
• The payment information needed to handle deposits and payouts.

Information collected automatically

• Your device model, browser, operating system, and IP address.
• Records of your gameplay, how long your sessions last, and your transaction history.
• Cookies and comparable technologies (described in Section 6).

3. How We Use Your Data

• To open, verify, and maintain your player account.
• To handle deposits, withdrawals, and the claiming of bonuses.
• To meet our obligations under anti-money-laundering and age-verification rules.
• To spot fraud, keep our platform secure, and uphold our terms.
• To deliver customer support and answer the questions you send us.
• To share service notices and, when you allow it, promotional offers.

4. Legal Basis for Processing

We rely on one of several grounds when handling your data: that the processing is needed to fulfil our agreement with you, that it is required to satisfy a legal duty, that it serves our legitimate interest in operating a safe casino, or that you have given consent — which you are free to take back whenever you wish.

5. Sharing of Data

Your personal data is never sold. We disclose it solely to:

• Banks and payment processors so your transactions can be completed.
• Partners that handle identity verification and fraud prevention.
• Regulators and law-enforcement agencies whenever the law demands it.
• Reliable service providers who are tied to strict confidentiality obligations.

6. Cookies

Cookies help us keep your session active, recall your preferences, gauge site traffic, and refine our offers. You are free to control or switch off cookies through your browser, but be aware that certain features may not work properly once you do.

7. Data Security

Every piece of data travels over SSL/TLS encryption and is held on protected servers that only authorised staff can reach. We rely on technical and organisational measures built to guard against unauthorised access, loss, or misuse. While no transmission method can ever be fully secure, we work without pause to safeguard what you share with us.

8. Data Retention

Your personal data is retained for as long as your account remains open, plus any additional time that financial, tax, and gaming regulations require. Once the information is no longer needed, we either delete it securely or strip it of anything that could identify you.

9. Your Rights

Where the law allows, you may ask to view, correct, or erase your personal data, challenge certain uses of it, or take back any consent you gave. Simply reach out using the contact details below to act on these rights. You may also file a complaint with the Office of the Privacy Commissioner of Canada.

10. Contact Us

If you have any questions about this policy or your information, write to our Data Protection team at [email protected]. We try to reply within 30 days.

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